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FAQs

FAQs

 

1. How do I place an order? To place an order, simply browse our collection of lighting fixtures and accessories, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you'll provide your shipping and payment information to complete your purchase.

2. What payment methods do you accept? We accept payment via credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other secure payment methods available through our website.

3. How can I track my order? Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your package and estimate its delivery date.

4. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Please note that customs duties, taxes, and other fees may apply, which are the responsibility of the recipient.

5. What is your return policy? We offer a [refer to your refund policy] return policy. If you are not satisfied with your purchase, you may request a refund within 7 days of receiving your order. The item must be unused, in its original packaging, and accompanied by proof of purchase.

6. Do you offer warranty on your products? Yes, most of our products come with a manufacturer's warranty against defects in materials and workmanship. The duration of the warranty varies depending on the product. Please refer to the product description or contact us for warranty information specific to your purchase.

7. Can I cancel or modify my order after it has been placed? We strive to process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed or shipped.

8. Do you offer installation services? While we do not offer installation services directly, many of our products come with installation instructions for easy setup. We recommend consulting a qualified electrician or contractor for professional installation, especially for hardwired fixtures.

9. How can I contact customer support? Our customer support team is available to assist you with any questions or concerns. You can reach us via email at E-mail:malanelighting@gmail.com, phone at Phone:  +14242433145, or through the contact form on our website. We strive to respond to inquiries promptly during our business hours.

10. Do you offer discounts for bulk or wholesale orders? Yes, we offer discounts for bulk or wholesale orders. Please contact our sales team

to discuss your specific requirements and receive a custom quote.

 

customer support-24/7


Phone:424 2433145
Email:Info@malanelighting.com
Address:205 E Alma Ave, Unit A6, San Jose California 95112, United States