1. General Return Policy & Fees
Returns are accepted within 30 days of delivery. To qualify, items must be in their original, unopened packaging, never installed, and in brand-new condition.
Restocking Fee: All returns for non-defective items (e.g., "too big," "not bright enough," "changed my mind") are subject to a 20% restocking fee. This covers technical inspection and specialized repackaging required for fragile lighting.
Non-Refundable Shipping: Original shipping costs are non-refundable. The cost of return shipping is the responsibility of the customer.
2. Damage & Fragility (Strict 48-Hour Reporting)
Lighting fixtures contain fragile components (glass, crystals, delicate metals).
Inspection Window: You must inspect your order and report any transit damage within 48 hours of delivery.
Mandatory Proof: Claims filed after 48 hours or claims without clear photos of both the damaged product and the external shipping box will be denied. This is required for us to file a claim with the carrier.
Resolution: We will send replacement glass, parts, or a full fixture at no cost to you. A full refund is offered if a replacement is unavailable. No restocking fee or return shipping cost applies to damaged, defective, or incorrect items.
3. Product Variations
By purchasing, you acknowledge the following technical standards, which are not defects:
Color Temperature: Lighting appearance (Warm vs. Cool) varies based on the bulbs used and the ambient colors of your room. Variations in perceived light color are not defects.
Handcrafted Variations: Many fixtures feature hand-blown glass or hand-finished metals. Small bubbles in glass, slight color gradients, or texture variations are signs of authenticity and are not defects.
Brightness/Lumens: Perceived brightness is subjective. We provide technical specs where possible; dissatisfaction with light output is a "Preference Return" subject to the 20% restocking fee.
4. Final Sale & High-Value Items
The following are Final Sale and strictly non-returnable, unless they arrive damaged, defective, or incorrect:
Custom-made, bespoke, or modified lighting fixtures.
Any item that has been installed or wired. For safety reasons, once a fixture is installed, it cannot be resold.
Large-scale fixtures or chandeliers valued over USD $2,000, marked "Final Sale" on the product page.
Light bulbs and clearance items.
5. Contact Us First
If there is any problem with your order, please contact Malane Lighting Support at info@malanelighting.com before contacting your bank. We reply within 1 business day and can usually resolve the issue faster than a bank dispute.
Evidence Submission: If a chargeback is filed without prior contact or evidence of a defect, we will provide this policy, your order details, and delivery records to your card issuer.
Signature on Delivery: We may require a signature for high-value orders. Where delivery is confirmed by the carrier, "Item Not Received" claims will be contested with the carrier's proof of delivery.
6. Return Merchandise Authorization (RMA)
To start a return, email info@malanelighting.com with your order number and we will issue an RMA number and return instructions. Returns sent without an official RMA number will be rejected. Packages refused at delivery by the customer will be treated as a standard return and subject to both the 20% restocking fee and two-way shipping costs.
