1. Refund Eligibility
We want you to be completely satisfied with your purchase from Malane lighting. If for any reason you are not satisfied, we offer a refund under the following conditions:
- You must request a refund within 7 days of receiving your order.
- The item must be unused, in its original packaging, and in resalable condition.
- Proof of purchase is required, such as your order number or receipt.
- Certain items, such as clearance or final sale items, may not be eligible for a refund. Please refer to the product description or contact us for clarification.
2. Refund Process
To request a refund, please contact our customer service team at
E-mail:malanelighting@gmail.com. Please include your order number and reason for the refund request. Our team will review your request and provide further instructions.
If your refund request is approved:
- You will be responsible for returning the item to us at your own expense.
- Once we receive the returned item and verify its condition, we will initiate a refund to your original method of payment.
- Refunds may take several business days to process, depending on your payment provider's policies.
3. Non-Refundable Items
Certain items may not be eligible for a refund, including but not limited to:
- Customized or personalized products.
- Clearance or final sale items.
- Products that have been used, damaged, or altered after delivery.
- Gift cards or promotional items.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement, issuing a refund, or offering store credit, depending on the circumstances.
5. Shipping Costs
Shipping costs are non-refundable, except in cases where the return is due to a mistake on our part or a defective item. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. International Orders
For international orders, please note that customs duties, taxes, or other fees incurred upon delivery are the responsibility of the recipient. We are not responsible for any additional charges imposed by customs authorities.
7. Changes to this Refund Policy
We reserve the right to update or change this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Refund Policy on our website. We encourage you to review this policy periodically for updates.
